Integra LifeSciences

Consignment Contractor Associate

Vacancy ID
2017-24740
FR-Saint Priest
Position Type
Regular Full-Time
Category
Customer Service/Support

Overview

Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.

Integra's orthopedic products include devices and implants for foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra’s Tissue Technologies is an in-patient and outpatient Regenerative product portfolio, which includes products for wound care, burns, abdominal reconstruction, and plastic & reconstructive surgery.  In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.

Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 3,300 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."

Responsibilities

The Consignment Contract Coordinator will provide support for all EMEA Sales Markets. Within that scope:

  • The Consignment Contract Coordinator will issue and arrange for signature standard forms of consignment agreements using templates prepared by Law Department Europe. The Consignment Contract Coordinator will be the key contact person for the update of Consignment Contract Templates with the co – operation from the legal department.
  • Where customers impose their own forms of agreements to be used, the coordinator will review, amend and/or issue for signature these customer forms of consignment agreements. The Consignment Contract Coordinator will work with the Law Department on amendments as may be needed.
  • The Consignment Contract Coordinator will follow-up performance of all consignment agreements.
  • Where customers impose their own forms of agreements for other types of standard direct sales transaction, the Consignment Contract Coordinator will provide support to sales representatives and/or customer service staff to review, amend and/or issue for signature these customer forms of agreements (but in that case will not follow-up and monitor performance of the agreement).

 

SUPERVISION RECEIVED:

Under direct supervision of the Supervisor of EMEA Consignment Inventory

 

SUPERVISION EXERCISED:

Yes. Temporary workers supervised in replacement of co-worker on long-term leave

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The Consignment Contract Coordinator will be responsible for the creation, upkeep and maintenance of the EMEA Consignment Agreements mentioned below, assisting with field inventory audits and inventory reconciliations.

 

The Consignment Contract Coordinator will also help reviewing, amending and issuing customer forms of agreements for other types of transactions in EMEA direct sales countries, where the customers impose their own forms of agreements.

Responsibilities included in the Scope are:

  • Orthopedic and Spine Agreements
  • Skin and Wound Agreements
  • Neuro Consignment Agreements (excluding any actions needed to support the Tendering Process)
  • All New Consignment Agreements or Contracts that need to be initiated or amended.
  • Customers imposed forms of agreements (standard sales transactions)

 

Responsibilities outside of the Scope are (except when the customers impose their own forms of agreements; in which case the Contract Controller would provide support for contract review, amendment and signature, but not for follow-up and monitoring of performance):

  • Short Term Loan Contracts-(Travel sets)
  • Service and Maintenance Agreements
  • Clinical Evaluation Agreements
  • Short Term Loans Agreements (Monitors / Consoles)

 

Additional duties will include,

 

  • Establishing together with Customer Service Departments and Sales Representative on a daily basis what goods are and shall be in consignment according to the contract / addendum and to the ERP.
  • Acknowledge consignment request (increase or creation) and follow up validations.
  • Issue and sign Consignment Contract on behalf of all EMEA Integra entities.
  • Verify the status of the agreement between Integra and each Consignment Customer.
  • Ensure that all agreements have been signed by the customer and filed in the customer file.
  • Liaise with Law Department for non-Integra contracts and customer’s standard contract.
  • Liaise with customers to have the necessary modifications to the customer’s standard contract.
  • Negotiate with customers about the contract terms (for Integra standard contract and for customer’s standard contract) to succeed in getting the contract signed.
  • Follow up contract terms: return of product, audits and other deviations from standard terms.
  • Provide reporting on key indicators: number of new contracts issued, number of new customers, timeline for signed copy returned, number of rejected contracts, number of consignments ended/returned, number of new consignment/sets, timeline between shipment and delivery to the customer, order type (Capex or redeployment).
  • Analyze ERP movements using feedbacks from Customers, Sales, Customer Services, Consignment Analysts, Logistics and request updates in order to have ERP aligned with physical consignment.
  •  Collaboration with the Customer Service supervisors and Sales Representatives for information on the List of customers, List of consigned goods, List of contracts and any other Consignment related activities.
  • Improve and adapt procedures / documents / processes where needed to make simple and easier.
  • Coordinate Consignment shipment with other Departments such as Logistics, Sales and Customer Services.
  • Coordinate general consignment communication between Sales Representatives and Support Department (translation, forward key information, contact directly Customers for Consignment Analysts).
  • General Consignment consultation on Processes (Internal and External communication)
  • Cross-train to serve as backup for other consignment analysts.
  • Train new employees on consignment and Audit processes. This included field training and head office training.
  • Perform other related duties as assigned.
  • Be available for travel as and when needed to meet Departmental and Company goals.
  • Chose for Hiring Temps in replacement of co-worker on long-term leave
  • Train and supervise temps in replacement of co-worker on long-term leave

Qualifications

DESIRED MINIMUM QUALIFICATIONS

 

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

 

Education:

Bachelor’s Degree in Business, Supply Chain, Finance, or related qualification.

 

Type and Number Years of Experience

 

2 – 3 years of experience in Customer service, Logistics or Sales.

 

Language skills:

Fluent in Dutch, French & English.

 

Computer Skills:

  • Proficient in computer and software packages such as Word, ExcelPowerPoint and Outlook.
  • Database management skills.
  • Knowledge of one major ERP such as Oracle or Movex preferred

.

Other Skills:

 

  • Excellent oral and written communication skills, including a strong understanding of grammar and the ability to write in English, French and Dutch.
  • Good organizational and follow-up skills.
  • Ability to take initiative and handle projects from start to completion.
  • Experience with contract drafting or review preferred.
  • Excellent attention to details.
  • Must be adaptable to a changing environment and able to work under tight deadlines.
  • Good telephone manner and mature judgment.

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