Integra LifeSciences

Customer Service & Logistic Supervisor

Vacancy ID
2017-25490
CA-ON-Oakville
Position Type
Regular Full-Time
Category
Operations

Overview

Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, spine surgery, and reconstructive and general surgery.

 

Integra's orthopedic products include devices and implants for spine, foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair, tissue reconstruction and wound repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.

 

Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 3,500 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."

Responsibilities

CUSTOMER SERVICE

  • Provide leadership in customer service activities, including assisting and mentoring staff, planning and conducting formal performance reviews and appraisals.
  • Pro-actively build relationships and liaise with customers by telephone/email. This includes keeping customers up to date with regards to product availability, order and delivery status,
  • Ensure all incoming customer purchase orders are processed timely and accurately, including being actively involved in the processing of orders
  • Support the sales team in a professional, timely and efficient manner, which includes:
    • Liaising sales team members about customer enquiries and sales data
    • Providing information regarding the estimated time of delivery and availability of products, updates on backorders, pricing, rebate codes, current inventory, etc
    • Assisting with quotes when required
    • Informing the sales team of Purchase Orders that have been received for large quotes
  • Ensure collaborative relationships with Integra team members and external stakeholders.
  • Ensure all documentation is up to date, quality system compliant and in order

LOGISTIC

  • Manage the consignment process
  • Efficiently manage product-sample and product-loaner inventories across Integra’s OTT and SSS divisions
  • Work with Distribution Centre team to manage product returns, oversee the kitting process and provide inventory update reports as required
  • Coordinate a scheduled cycle count program and corrective action process. Present a quarterly summary analysis and audit the cycle count program for accuracy
  • Prepare monthly metrics reporting on inventory performance.
  •  Generate reports from ERP systems and evaluate, as needed, using MS Excel, including monthly expiration reports
  • Comply with all company quality standards, procedures, and workplace health and safety requirements
  • Perform other related duties as assigned or required

Qualifications

  • Four Year Bachelor’s Degree
  • Fluently Bilingual: English/French (Strong Asset)
  • APICS – CPIM OR CSCP Designation (Strong Asset)
  • Exceptional customer service orientation, troubleshooting and problem resolution skills, and strong analytical ability
  • Minimum of five years’ experience working in high quality customer service and/or sales environment and successfully leading team members. Experience in the medical industry an asset; preferably with neurosurgical products and orthopedic implants
  • Proven ability to effectively coordinate activities, services and schedules to ensure smooth and efficient operation of work processes
  • Excellent administration, time management and organizational skills
  • Demonstrated ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
  • Outstanding interpersonal and communication skills.
  • High level of experience with working autonomously and within a very small team environment.
  • Advanced computer literacy. Proficiency with ERP systems (e.g. Oracle or SAP) desired
  • Proven ability to take accountability for the quality and timeliness of their work outputs
  • High level of proactive problem solving skills
  • Demonstrated ability to maintain an excellent level of reporting, documentation and organization.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed