Integra LifeSciences

  • IT Support Specialist

    Vacancy ID
    2018-26266
    Location
    IE-Dublin
    Position Type
    Regular Full-Time
    Category
    Information Technology
  • Overview

    Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.

     

    Integra's orthopedic products include devices and implants for foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra’s Tissue Technologies is an in-patient and outpatient Regenerative product portfolio, which includes products for wound care, burns, abdominal reconstruction, and plastic & reconstructive surgery.  In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.


    Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 3,300 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."

    Responsibilities

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

    • Excel in the delivery of IT ServiceDesk services to end users across Europe by phone, skype and in person. Respond in a timely manner and follow Servicedesk procedures ensuring that activities and solutions are updated promptly within the ServiceDesk support tool. Assist in establishing or enhancing ServiceDesk processes and procedures.
    • Have a good telephone manner and good documentation skills with the ability to write and maintain work instructions that are concise, accurate and comprehensive. Conduct IT induction for new users.
    • Possess a good knowledge and understanding of Windows Operating Systems, Servers, HyperV, Backup Tools, Active Directory, Exchange, Office 365, Network Infrastructure, Systems support and telecommunications. Develop knowledge of Integra specific applications.
    • Maintain user access rights to the Network and other resources in compliance with applicable procedures, regulations, and Management approval. Maintain hardware and software inventories.
    • Apply change control procedures and adhere to Integra SOP's.
    • Travel to other European locations may be required occasionally. Also, out of hours work will be necessary from time to time.
    • Carry out any other duties that are deemed reasonable in relation with this job description.

    Qualifications

    • Level IT Qualification would be advantageous.
    • Professional IT Qualifications and technical certifications (A+, Network+, MCP) advantageous.

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