Integra LifeSciences

  • Customer Service Representative

    Vacancy ID
    Position Type
    Regular Full-Time
    Customer Service/Support
  • Overview

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    As a Bilingual Customer Service Representative you will be required to assist customers in placing orders, providing product ETA’s, complete billings/invoices, assisting with sample orders, consignment requests and other related duties pertaining to our customer needs.

    • Ensure all incoming customer purchase orders are processed timely and accurately, including being actively involved in the processing of orders
    • Pro-actively build relationships and liaise with customers by telephone/email. This includes keeping customers up to date with regards to product availability, order and delivery status,
    • Support the sales team in a professional, timely and efficient manner, which includes:
    • Liaising sales team members about customer enquiries and sales data
    • Providing information regarding the estimated time of delivery and availability of products, updates on backorders, pricing, rebate codes, current inventory, etc
    • Informing the sales team of Purchase Orders that have been received for large quotes
    • Ensure collaborative relationships with Integra team members and external stakeholders.
    • Ensure all documentation is up to date, quality system compliant and in order.
    • Generate reports from ERP systems and evaluate, as needed, using MS Excel, including monthly expiration reports
    • Work with Distribution Centre team to manage product order requests
    • Comply with all company quality standards, procedures, and workplace health and safety requirements
    • Perform other related duties as assigned or required
    • Ability to learn about Integra Products to help with customer inquiries.
    • Any other CSR related duties given by supervisor.


    • Four Year Bachelor’s Degree or equivalent work experience
    • Fluently Bilingual: English/French is required
    • Exceptional customer service orientation, troubleshooting and problem resolution skills, and strong analytical ability
    • Minimum of five years’ experience working in high quality customer service and/or sales environment. Experience in the medical industry an asset
    • Proven ability to effectively coordinate activities, services and schedules to ensure smooth and efficient operation of work processes
    • Excellent administration, time management and organizational skills
    • Demonstrated ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
    • Outstanding interpersonal and communication skills.
    • High level of experience with working autonomously and within a very small team environment.
    • Advanced computer literacy. Proficiency with ERP systems (e.g. Oracle or SAP) desired
    • Proven ability to take accountability for the quality and timeliness of their work outputs
    • High level of proactive problem solving skills
    • Demonstrated ability to maintain an excellent level of reporting, documentation and organization.


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